Privacy Policy

1. Introduction

Welcome to Fondue: Report for Help ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our app and website. This policy explains how we collect, use, and safeguard your information.

2. Information We Collect

• Personal Information: When you report a lost or found pet, we may collect your contact information (such as phone number, Line ID, or Facebook profile) to facilitate reunification.
• Pet Information & Images: We collect photos and descriptions of pets you upload. These images are analyzed by our AI to identify breed, color, and unique features.
• Location Data: With your permission, we collect location data to pinpoint where a pet was lost or found. This helps display reports on our map feature.

3. How We Use Your Information

We use the collected information to:

• Match lost pets with found reports using AI technology.
• Allow users to contact each other regarding lost/found pets.
• Display pet sightings on a public map to alert the community.
• Improve our AI models and search algorithms.

4. Data Sharing and Visibility

Public Reports: Information you submit in a "Lost" or "Found" report (including pet photos, location, and contact details you choose to share) will be visible to other users of the app to help find the pet.

We do not sell your personal data to third parties. We may share data with service providers (like Cloud and AI providers) solely to operate the app's functionality.

5. Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You can request to delete your reports or account at any time by contacting us or using the delete features within the app.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@thaiflood2025.com